RECLAMO: Disagreement related to products or services.
COMPLAINT: Non-conformity related to the products or services; or discomfort or dissatisfaction with regard to customer service.
In compliance with the provisions of Law No. 29733, Personal Data Protection Law, we inform you that the personal data you provide us will be used and/or processed by ________ (by itself or through third parties), strictly and solely for the attention of the claims of the services provided by our institution, and may be incorporated into a personal data bank owned by _______ It is reported that ______ could share and/or use and/or store and/or transfer said information to third parties , strictly for the purpose of carrying out the aforementioned activities. You may exercise your rights of information, access, rectification, cancellation and opposition of your personal data, at any time by sending us an email to ________
The formulation of the claim did not prevent resorting to other dispute channels nor is it a prerequisite to file a complaint with INDECOPI.
RUC: ________
Business name: ______________